SPPM 3

Three stages: - 

• measurements (attributes)
• analysis (current process assess)(weakness and bottleneck are identified)
• change

Characteristics of process: -

• understandability
• visible
• supportability
• reliability
• robustness
• maintainability

Process classification: -

• Informal process(prototypes or short time products)
• Managed process(large system or long time product )
• Methodological process( well understood domain)

Measurement: -

three classes: 

• time
• resources 
• event occurrence

Basili and Rom Bach proposed a measurement approach GQM

Goal: - what the organization is trying to achieve.

Reliability, productivity.

Questions: - goals-refinement.

eg. how effective assessment are made.

Metrics: - helps to answer the question.

Process analysis: -

Techniques

1. Questionnaire and interview
2. Ethnography techniques

Process change: - 

Making modification to the process.

Stages: -

1. Improvement identification
2. Improvement prioritization
3. process change introduction
4. process change training 
5. change tuning.